Now that your installation is complete, this page is here to inform you of a few things that you may need to know going forward from now.
Thank you for choosing 4Eyez taxi CCTV. All of our systems are designed to fulfil the criteria of the local councils which we are authorised to operate. If you have any queries regarding technical specification, number of cameras or recording period you can find all the information from the councils licensing teams.
Now that you have had your installation in to your taxi, a certificate should have automatically been sent out to you in an email from an application called Jotform. In addition to the certificate there will also be a “post installation check form” Feel free to keep both of these documents for your records. If you do not receive these documents, please check your spam and junk folders as they may have been directed there.
If you still cannot find your documents, please send an email to bookings@4eyez.co.uk. please do not contact our local garages for certificates. On this email just ask for the certificate and include your vehicle registration. Once we have the email, we will typically respond on the same day.
Within your vehicle there will be one or two audio buttons, please see image below. Some larger vehicles will require additional buttons.
This button will have a solid green and solid orange led light when the camera system is powered on. If the need arises to enable the audio recording press the green audio button. The red light on the device will flash and the green light will momentarily turn off. This signifies that the button has been pressed and audio is now recording.
To further signify that the audio is being recorded, the green led will strobe on and off until the audio timer stops and audio has been deactivated. A second press of the button, while audio is recording will restart the timer of the audio period. The length of this timer will depend on which council area you are with.
In short:
- The device will display a solid green light when audio is not recording.
- When pressed the device will flash red for a moment and turn on the audio recording for a pre-determined length of time.
- During this time the green led will be flashing on/off.
- A second press will restart the audio timer. (EG if the timer is set for 5 minutes and you press the button a second time after 2 minutes, the audio recording period will be 7 minutes).
- Once the audio timer has ended the green light will top flashing and return to a solid green colour.
The master off button located close to where the main system box has been installed which can turn the system off when the vehicle is used for personal use, usually in the boot of your vehicle. On installation, your installer will show you where exactly the power switch is. There is an LED indicator on the switch if it is lit up, the system will have power.
If you need to move the cameras to a new vehicle you need to simply rebook on the website or directly with the local installers in your area. We do charge for this service if your system is within warranty, it will cost £180. If you remove the system yourself or through a third party that is not authorised with 4Eyez it will void your warranty.
You can book in and find our local installers here: BOOKINGS
For any faults and/or issues you may experience with our system after the installation simply go to our website make a new booking here: BOOKINGS.
On the booking form click “other requirements” and give a brief explanation of the issue in the box below (See the example on the right). In certain areas you will be directed to our local garages in the areas. You are able to contact them directly.
If any issues occur then don’t hesitate to contact us so that we are able to rectify the problem with minimal inconvenience. All our systems come with a 12-month warranty as standard. We also offer an extended warranty granted that you have had a service on your system. A system must be serviced before 12-month anniversary of the original installation.
WARNING
Any interference with any component of the system is not allowed. Including repositioning of cameras or audio buttons. This will invalidate your warranty and result in a failure to comply with council specification and license revocation.
As the registered driver of your vehicle, you are solely responsible for ensuring that your 4eyez CCTV system is powered on while the vehicle is in use as a private hire taxi. Failure to turn on your system at the start of every shift could result in you being penalised for failure to comply with the council legislation and lead to your license being revoked and legal action taken against you.
Should an incident occur and we need to retrieve footage, do not contact us immediately. Please instead, contacts the relevant persons as dictated by your councils’ guidelines. Once the proper procedure has been started, we will be brought in to deal with any incident that we are required to respond to. In some cases where drivers are allowed to register to be their own data controller relevant equipment will be provided to allow you to access the system yourself. Please note you must be registered with the ICO and provide proof of this prior to any equipment being provided.
Please be aware in larger than typical vehicles extra equipment may be needed in order for your vehicle to adhere to the council specifications. For example, if you have a 6+ seated vehicle or a partition. If you need to add additional cameras you may also need a larger SSD plus cables which increases the cost further. Additional equipment will also come with a small fee added to the installation cost. You can see the costs of all extras in the “Extras” tab below.
You may wish to have a few optional extras or require them for your registered council. You can find a breakdown of the costs below. Additional equipment will also come with a small fee added to the installation cost.
Extras
- Extra 1080p Camera – £60.00
- Extra audio button – £30.00
- Monitor – £80.00
- Folding Monitor – TBC
- Stand-alone Taxi Cam Dash camera – £99.00
If you would like to enquire about other extras that are not listed please contact us via email at info@4eyez.co.uk
All prices are excluding VAT.
If there is anything else you need going forward, please feel free to contact us at any time. You can get a hold of us by email at: info@4eyez.co.uk or at bookings@4eyez.co.uk
Opening times
- Monday – Friday 9:00am – 5:30pm
- Saturdays 10:00am – 3:00pm
- Closed Sundays and bank holidays
Thank you for choosing 4eyez taxi CCTV
